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Delivery & Returns

Other shipping options may be available for larger order quantities ie shipping by sea.

All orders under 1,000 pieces will be processed and shipped within 5 working days from the UK.

United Kingdom

All deliveries to standard UK postcodes start from £7.99 using UPS tracked and signed service. Costs will vary depending on weight and size, total shipping cost will be updated at checkout. When ordering amounts of 300pcs and over, Please contact us for a quote first before placing your order. Delivery takes  1-2 days from dispatch.

Europe

Deliveries to European countries start from £12.99 using DPD tracked and signed service. Costs will vary depending on weight and size, total shipping cost will be updated at checkout. When ordering amounts of 300pcs and over, Please contact us for a quote first before placing your order. Delivery takes 3-5 days from dispatch. If you can not find your country in the drop down menu, please contact us directly for a quote.

International Deliveries

International deliveries to the rest of the world, including Australia, America & Canada start from £19.99 using UPS tracked & signed service. Costs will vary depending on destination, weight and size, the total shipping cost will be calculated at checkout. When ordering amounts of 300pcs and over, Please contact us for a quote first before placing your order. Delivery takes 5-7 days from dispatch, delays may occur due to customs clearance.

*Important Information

We are not liable for any delays/failures in delivery if we can not gain access to the delivery address or under any other circumstances beyond our reasonable control.

Buyers are responsible for any customs and import taxes that may apply. If you are ordering from abroad please contact your local customs office for the latest information on your countries tax policies.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number. Delivery will be made to your nominated delivery address so please check this carefully when completing your order.

Returns & Exchanges

Please note we do not accept returns or exchanges unless goods are faulty or damaged. To avoid this, goods are extensively inspected and recorded before shipping. If you believe your goods were damaged during delivery,  you must obtain ‘Proof of Damage’ documentation from the delivery courier. All damages must be reported to us within 3 days of receipt of goods. On receipt of returned goods, we will inspect the products. If liability is accepted we will refund you for the cost of the goods or exchange. We are not liable for any other costs beyond the cost of goods.


If you have any additional queries regarding our delivery services, please email us at: info@hellonanadolls.com